SriLankan Airlines has opened its latest Ticket Office in the southern coastal town of Matara, the 14th ticket office in the island that takes the National Carrier’s services to the doorstep of its customers.

SriLankan Airlines has carried out a programme of steadily expanding its services throughout the island, and now has Ticket Offices at the World Trade Centre Colombo, Bandaranaike International Airport, Kandy, Galle, Dambulla, Kurunegala, Badulla, Ratnapura, Jaffna, Vavuniya, Trincomalee, Batticaloa, and Matara, and an Agency Sales Office at the World Trade Centre that liaises with travel agents nationwide.

The new office was opened by SriLankan’s then Country Manager Ranil Wagiswara, and Mr Khavan Perera, Deputy Chairman of Golden Key Travels (Pvt) Ltd, SriLankan’s Passenger Sales Agent in Matara. The office is conveniently located near the Matara Bodhiya, providing easy access to customers.

Customers in the Matara and Hambantota districts no longer need to travel to Galle, but can obtain their air tickets in Matara. The office has services that are on par with those offered in the airline’s ticket offices in Colombo. This includes real-time connectivity to the SriLankan Airlines’ system that enables customers to obtain instant responses to queries, reservations, confirmations, special requests, etc. The office has been constructed and decorated to give it the look and feel of a standard SriLankan Airlines office anywhere in the world.

The office is located at:
3rd Floor, Golden Key Travels Building,
34A, Anagarika Dharmapala Mawatha,
Matara.
Phone : (041) 2232977
Fax : (041) 2232979

It is open for business from 8:30 a.m. to 5 p.m. Monday to Friday, and 8:30 a.m. to 1 p.m. on Saturday. It is closed on Sundays, Poya Holidays and Mercantile Holidays.

SriLankan has built up a reputation for excellence that is now recognized globally.

Its plaudits in recent times include "Best Airline" in Central Asia / Subcontinent region for four consecutive years, "World's Friendliest Cabin Crew," First Runner-Up for "World’s Best Cabin Staff," "World’s Best Airline" in a survey of Economy class passengers by Reise & Preise magazine, "World’s Best Inflight Entertainment" for an airline with a fleet size of 20 or less by the World Airline Entertainment Association, and “Best Airline Turnaround of the Year 2004.”

In addition, SriLankan has built up a sterling reputation for punctuality, and won the award from Airbus Industrie for the most reliable airline anywhere in the world to operate A330 aircraft.

Skywards, the frequent flyer programme of SriLankan and its strategic partner Emirates, has also been recognized globally, regularly gathering major honours at the annual Freddie Awards (the frequent flyer world's equivalent of the Oscars) including the coveted title of “Programme of the Year” in two of the last three years.

Media Relations Section
Corporate Communications Division
SriLankan Airlines

June 14th, 2005